April 18, 2016: Hong Kong Air Cargo Terminals, Hong Kong’s largest independent cargo handler has passed its biennial ISAGO (IATA Safety Audit for Ground Operations) external audit, once again achieving a perfect score.
The ISAGO standard covers every aspect of Hactl’s operations and facilities, with a team of 26 coordinators ensuring compliance throughout all departments.
Hactl was the first cargo handler in the world to achieve ISAGO certification, when the new standard was introduced in 2008. Hactl has since achieved flawless results in each of its three most recent audits (2012, 2014, 2016), with zero findings and zero observations.
The ISAGO Program is an internationally-recognised and accepted evaluation system, designed to assess the operational management and control systems of ground service providers. ISAGO aims to improve safety standards and reduce risks related to ground operations.
ISAGO is based on industry-proven quality audit principles, with audits conducted in a standardised manner to ensure performance is measured against consistent parameters. All audits are independently conducted by IATA-approved assessors. The ISAGO program is governed by the ISAGO Standards Manual (GOSM); IATA continues to update ISAGO standards based on stakeholder input, practical experience and the latest consensus in operational quality management principles.
The ISAGO auditors remarked on the rigid compliance of Hactl’s Safety Management System (SMS) with the international aviation industry standard, “ICAO Annex 19 Safety Management System”. This enabled Hactl to satisfy the many totally new audit items in Edition 5 of the ISAGO GOSM, which came into force just days before Hactl’s latest audit.
Benny Siu, Hactl’s manager, Quality Assurance, comments, “We are delighted to have passed the ISAGO audit once again, with a clean sheet. The professionalism of the team successfully overcame the challenge of meeting the more stringent requirements laid down in the latest ISAGO GOSM.”