With thousands of tonnes of cargo shipped through hundreds of cargo stations around the world customer satisfaction is always at risk. However, through constant innovation in product and services using the latest technology, Air Canada Cargo keeps its customers happy.
Air Canada Cargo provides direct cargo service to and from over 150 cities on six continents with global coverage in more than 450 cities through interline partnerships and a vast trucking network. With a growing fleet of modern, cargo-friendly wide body aircraft, dedicated freighter service and hubs in Toronto, Montreal, Calgary, Vancouver, London and Frankfurt, Air Canada Cargo provides optimal global connections that allow for the continuous shipment of goods to and from anywhere in its network.
To offer consistent and high quality service to its customers, Air Canada Cargo develops its own technology applications and works with partners to implement innovative solutions.
For instance, recently Air Canada Cargo announced its plans to implement radio-frequency identification (RFID) technology in its warehouses. This allows the carrier to track freight at the piece level. This is a significant step to improve shipment visibility for its customers and to enhance efficiencies in its warehouses. The carrier has the full RFID system installed in its warehouses at Montreal and Frankfurt and is in the process of implementing similar systems across its network.
Air Canada Cargo’s iLynx is a unique mobile application that allows employees to scan a ULD or an air waybill using their mobile devices. On the other hand, iRamp is a technology tool to manage where the freight is. Immediate notifications are sent when the freight is ready to be picked up on the ramp and vehicles are monitored at multiple stations from a single point. These applications have a significant positive impact on productivity and service levels across Air Canada Cargo operations.
Air Canada Cargo has been at the forefront of the industry initiative of going paperless. It has lead a very successful campaign across Canada since January to increase the use of electronic air waybills, and has developed an e-Booking tool that makes it much simpler for freight forwarders to transact electronically. The adaptation of e-AWB is a key part in simplifying many processes in the supply chain.
It is not just in the technology adoption that Air Canada Cargo has been known for its aggressive initiatives. Recently, the carrier announced the start of dedicated freighter service through a commercial agreement with Cargojet. Air Canada Cargo, starting June 10, will offer all cargo flights on Boeing 767300-ER freighter aircraft providing 52 tonnes of net cargo capacity in and out of Bogota, Lima, Mexico, Atlanta, Dallas/Fort Worth, all connecting through its Toronto hub.
“Working with Cargojet, we are able to leverage and build upon Air Canada’s extensive North American and international network. We look forward to growing our freighter product to Europe later this year and to a successful and mutually beneficial relationship with Cargojet into the future,” said Lise-Marie Turpin, VP, Air Canada Cargo.