Oct 10, 2016: dnata’s new customer service centre for export cargo customers, located in Dubai Airport Free Zone – Freight Gate 5, was officially inaugurated by Sheikh Ahmed bin Saeed Al Maktoum, chairman and chief executive of Emirates Airline and Group.
This new export centre marks the beginning of a product improvement program for airlines, freight forwarders and shippers.
The centre spanning over 5,000 square metre with 50 dedicated staff, is expected to serve approximately 700 customers a day and handle 25,000 tonnes of export cargo per month.
With new export counters, a Cargo Integrated Command Centre (CICC), all government agencies on its premises, a special cargo acceptance area, and a new office space for airline and freight forwarding customers, the centre ensures collaborative product delivery.
“What we see today is the result of meticulous planning, creative thinking and most of all, listening to our customers. I believe this new centre really demonstrates our commitment to providing a secure and efficient environment for our customers’ cargo needs,” said Gary Chapman, president, dnata and Group Services.
Located in the new customer service centre, the CICC is an industry first for the region. The main purpose of the CICC is to enhance the customer service experience, and ease the process of information flow between all cargo stakeholders. The CICC will function 24/7 representing all process stakeholders and will ensure the efficient and optimal management of workforce, facilities and processes, thus increasing productivity of cargo services. It will serve to monitor, troubleshoot and enable quick-decision making to enhance movement and efficiency of cargo.
“We have exciting plans ahead, the evolution of this facility will see the opening of an import customer service centre, as well as additional storage and handling capacity for our export customers,” added Chapman.
In 2016, dnata’s cargo operations in Dubai have handled close to 519,928 tonnes cargo and served 402,713 customers, with exports comprising nearly 205,673 tonnes.
Photo: dnata’s new customer service centre for export cargo – DAFZA