Sept 27, 2016: DHL Global Forwarding launched DHL SameDay Speedline for emergency shipments.
This new service covers urgent delivery of spare parts, critical medical supplies or newly launched products.
Although DHL SameDay Speedline is a multi-sector product, it's especially attractive for aerospace & aviation, automotive, electronics, energy and life sciences industries. Next to specific industry sectors solutions, the scope of DHL SameDay are those customers that need to ship time-critical cargo regularly or experience unplanned emergencies.
Some of the benefits of this product are as 24/7/365 pickup and delivery, collection within 120 minutes and quotations within 60 minutes.
A core strength of DHL SameDay Speedline are the 24/7/365 SameDay Contact Centres in the US, Singapore and Ireland, where each shipment is proactively monitored from origin to destination. Dedicated customer service representatives will handle the majority of quotes and routing option for door-to-door transits in less than 60 minutes. Customers of DHL SameDay Speedline will receive customized milestone updates of their shipments movement after the logistical event. In case of an irregularity a resolution to the issue is available within minutes.
Providing a best flight out service at an optimal cost-performance ratio each unaccompanied shipment will be proactively monitored from origin to destination.
"The emergency shipment market is growing with just-in-time inventories for industries from aerospace and energy to manufacturing to adapt their supply chains. The need for mission critical shipment delivery to avoid line down situations continues to arise and requires a partner that has the global reach combined with the technology to provide transparency to each sector-specific logistical challenge,” states Ingo-Alexander Rahn, Global head of Air Freight, DHL Global Forwarding.
The launch of DHL SameDay Speedline’s global network of 50+ stations will cover the greatest geographical demand for emergency shipments, with the expectation, that the network will grow through customer demand.